International orders are typically delivered within 5 to 7 business days after your order has been shipped, and you will receive a tracking number via email. During high seasons, the preparation time before shipping may take longer, usually around 3 to 5 business days, depending on product availability. For pre-ordered items, shipping occurs approximately 7 to 14 business days after we receive your order. Please note that all timelines are calculated in business days, excluding weekends and public holidays.

We offer international shipping to most countries worldwide.

Once your order has shipped, you will receive a tracking number via email, allowing you to track your package.

Shipping is free for all orders, with no minimum purchase required.

Return Policy

Items purchased at full price can be returned within 14 days of receiving them. All returns must be processed through our only return center, located in the United States. Returns to any other location will not be accepted. Customers are responsible for all return shipping costs, duties, taxes, and customs fees, especially for returns shipped from outside the United States.

Important: Customers are responsible for all return shipping costs, duties, taxes, and customs fees. Returns must be shipped with duties and taxes prepaid or billed to the sender. Poupette St Barth does not cover these charges. Returns sent without duty payment may be refused and returned to the sender. Any additional costs resulting from unpaid duties, taxes, customs fees, or return shipping remain the sole responsibility of the customer.

For all discounted items (Sale, Archive, Outlet, Black Friday, New Drop, and Private Sales), all purchases are considered FINAL SALE. Return conditions vary by region:

• Europe: Returns are accepted within 14 days.
• USA & International: Returns are not accepted.

Items must be returned in perfect condition: unworn, unwashed, and with original packaging and tags intact.

To initiate a return, please visit our return center at https://poupette.returnscenter.com/

To initiate a return and exchange, please visit our return center at https://poupette.returnscenter.com/

Returns are at your expense, unless the item is defective or incorrect.

Refunds are processed within 5 to 10 business days once we have received and inspected the returned items.

Yes, we offer exchanges for another size or color. To initiate the process, you can submit your request directly through our return portal within 14 days of receiving your order. Return shipping costs are your responsibility, unless the item is defective or incorrect. Please note that for the United States and outside the European Union, Final Sale or Off-price items are not eligible for exchange or return.

You can start the process here.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.

Yes, we offer installment payment options in select regions. Please check at checkout for available options in the legal area.

Unfortunately, we do not allow multiple payment methods for a single order.

Yes, we are committed to ethical production and ensure that all of our products are made under fair labor practices.

We provide a detailed size guide on each product page to help you select the correct size. However, if you are still unsure, we encourage you to reach out to our customer service team.

Restocks vary depending on the product. 

We used ancestral techniques of printing and hand-dying. Each product is handmade, unique and specially made for you, this is why our prints can look slightly different from our website.