TERMS AND CONDITIONS OF SALE

1. Our Business Policy

• Products on our Site are sold exclusively to Consumers (defined as natural persons acting outside their trade, business, or professional activities).

• PSBC LIMITED reserves the right not to process orders that do not comply with this policy.

2. How to Execute a Contract

• Orders are placed by adding items to “MY CART” and proceeding through checkout.

• Orders are confirmed by email, but PSBC LIMITED reserves the right to accept or reject any order within 30 days.

• Products are subject to availability.

3. Product Standards

• Only products marked with the PSBC LIMITED trademark are sold.

• Products are not second-hand or defective.

• Items must be returned with tags and original packaging intact.

4. Payments

• Payments may be made via PayPal, Apple Pay, or credit/debit card.

• Payment details are encrypted and processed securely.

5. Customs and Duties

• Customs fees, duties, and taxes may apply depending on the country of delivery.

• Customers may need to pay such fees upon delivery; refunds may be issued upon presentation of valid receipts.

• GST/HST is applied on shipments to Canada and certain U.S. states.

6. Shipping and Delivery

• Customers will receive email notifications with tracking information when orders are shipped.

• Delivery confirmation is also provided by email.

7. Customer Care

For assistance, contact the Customer Care section on our Site.

RETURN OF PRODUCTS AND REFUND PROCEDURES

• Customers have 14 days from receipt to request a return.

• Returns are only accepted for unused, unworn, unwashed, and undamaged items in their original packaging.

• Return shipping costs, including duties and taxes, are the customer’s responsibility.

• Returns are subject to the Return Policy below.

1. RETURN POLICY

1.1 Right of Withdrawal and Returns

You may request a return within 14 days of receipt of your order.

1.2 Return Conditions

• You may return products purchased at full price within fourteen (14) days of the date of receipt. 
• Customers are responsible for all return shipping costs, duties, taxes, and customs fees. Returns must be shipped with duties and taxes prepaid or billed to the sender. Poupette St Barth does not cover these charges. Returns sent without the required duty and tax payments may be refused and returned to the sender. Any additional costs resulting from unpaid duties, taxes, customs fees, or return shipping charges remain the sole responsibility of the customer.
• All returns must be processed through our sole return center located in the United States. Returns sent to any other location will not be accepted. Customers returning items from outside the United States, including Europe and other international destinations, may be subject to duties and taxes, which are the customer's responsibility and will not be covered by the brand.
• For discounted items (Sale, Archive, Outlet, Black Friday, New Drop, and Private Sales), all purchases are considered FINAL SALE. Returns are not accepted for customers in the United States or other international locations. In Europe, returns of discounted items are accepted within fourteen (14) days, in accordance with applicable regulations. Return shipping costs remain the responsibility of the customer.
• Returns may only be made in accordance with the requirements and procedures set out in our Return Policy, available on our website. These conditions are deemed to have been read and accepted upon placement of an order. 

1.3 Return Process

• All return requests must be submitted through our Return Center: https://poupette.returnscenter.com/.

• Customers must await confirmation before sending back items.

1.4 Refund Processing

• Refunds are issued within 14 days of receipt and inspection of returned goods, via the original payment method.

1.5 Exceptions

• Manufacturing defects or quality issues are eligible for return.

• Slight variations in prints, colors, or product images do not constitute defects.

1.6 Delivery Delays

During peak sales periods (e.g. Black Friday, Cyber Monday, private sales), processing times may be longer.

PRIVACY POLICY

• Our Policy: PSBC LIMITED respects your privacy and only collects data necessary to provide services.

• Data Collected: Includes personal info, payment info, and transaction history.

• Use of Data: For order fulfillment, marketing (with consent), fraud prevention, and service improvements.

• Third Parties: Data may be shared with service providers (e.g., FedEx, Shopify) under strict safeguards.

• Cookies: Used to enhance site experience; you may block them, but some services may not work.

• Your Rights: You may request access, correction, or deletion of your data, and opt out of marketing.

• Transfers: Data may be transferred outside Hong Kong with adequate protections.

• Updates: Privacy Policy may be amended without notice; updates will be published on the Site.

PAYMENT IN 4 INSTALLMENTS VIA PAYPAL

The option to pay in 4 installments via PayPal is available in the following countries:
United States (US), France (FR), Germany (DE), United Kingdom (UK), Spain (ES), Australia (AU), and Italy (IT).

This option will be displayed sitewide but is only available to customers residing in the eligible countries.