Refund policy

Our purpose is to guarantee your full satisfaction.
If, for any reason, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the delivery date. Returned items must be shipped back to the Vendor within fourteen (14) days from the approval date of the return request.

1. REQUIREMENTS AND PRE-APPROVAL PROCESS

1.1 Conditions for a valid return
The right to return products is correctly exercised once all of the following conditions are met:

  • Submit the return request form on https://www.poupettestbarth.com/return within fourteen (14) days from the delivery date. You must provide:
    • Your order number
    • Your email address
    • The reason for returning the items

  • Products must not have been used, worn, washed, modified, or damaged.

  • Products must be returned in their original packaging, with the identification tag and disposable seal still attached.

  • The Vendor must receive the returned products within fourteen (14) days from the return approval date.

1.2 Pre-approval requirement
Please wait for our confirmation before shipping back the products. If your return request is not approved, you will be notified. In this case, you may either:

  • Request that the products be sent back to you at your own expense, or

  • Decline to receive them, in which case the Vendor may retain both the products and the amount paid.

2. RETURN SHIPPING

2.1 Eligible and non-eligible products

  • Returns are accepted within fourteen (14) days of receipt for full-price.

  • For discounted items (Sale, Archive, Outlet, Black Friday, New Drop, and Private Sales), all purchases are considered FINAL SALE. Returns are not accepted for customers in the United States or other international locations. In Europe, returns of discounted items are accepted within fourteen (14) days, in accordance with applicable regulations

  • Return shipping costs, including any applicable duties and taxes, are the responsibility of the customer (Europe, USA, and international).

2.2 Documentation
All return documentation must be provided in English. It is the customer’s responsibility to ensure that the documentation is complete. The Vendor cannot be held responsible for parcels detained at customs due to missing or insufficient documentation.

2.3 Shipping method
The Vendor strongly recommends using a traceable shipping service. Please ensure that your chosen service guarantees delivery within fourteen (14) days from the date of return approval.

3. REFUND PROCESS

3.1 Acceptance
Once the Vendor has received the returned products, they will be inspected for compliance with the conditions listed above. You will then receive an email confirming whether your return has been accepted.

3.2 Timeline
If the return is approved, the refund process will begin within fourteen (14) days from the date the Vendor receives the returned products.

3.3 Method of refund

  • For purchases made by credit or debit card, the refund time depends on the card issuer’s policies. However, the value date of the refund will match the date of the original payment, ensuring no interest loss.

  • For purchases made as gifts, the refund will be issued to the original purchaser.

4. DISPOSABLE SEAL

All products sold by the Vendor include an identification tag with a disposable seal. Please try on items without removing this tag and seal. Products returned without the tag or seal will not be accepted.